What if something breaks?
Select the item that has broken in the SMART Portal.
Answer a few questions about what has gone wrong.
Receive a replacement and a pre-paid return package to send back the broken one for repair.
You’ll typically be back up and running within one business day — hassle-free.
What if someone leaves?
In the SMART Portal remove the employee, and either provision their gear to someone else, or indicate you no longer need it.
If you don’t need it anymore, you’ll receive a pre-paid return package to send back to us.
Once we’ve received the equipment, it will be removed from your plan, saving you money.
If you or one of your team members are need of assistance, our support specialists are ready to help.
Hardware you no longer need comes back to us. Your monthly cost will be reduced, and we'll ensure it is reused or recycled.